Reservation
and cancellation
policy

RESERVATION POLICY
All our rates, promotions and discounts are subject to change without prior notice, it is important that any potential guest interested in booking with OCTAVIA CASA contact one of our agents by phone, email host@octaviacasa.mx or our contact e-mail to receive information about room types, rates, monthly promotions or discounts (only if applicable). Also to receive instructions on payment methods and how to make it effective. Our representatives can also send the details by email if requested. All our rooms are subject to availability unless our guest has guaranteed their reservation with a deposit, bank transfer or by credit card, unless this prerequisite is met, the rooms will be available to other potential guests and rates will be subject to changes without notice. By making a reservation with us you implicitly abide to the house rules and must be respected at all times. If you need a detailed copy of this document you can request it with our staff.

We require a valid method of payment to guarantee reservation, payment options are exclusively the ones listed below: Bank Deposit / Bank Transfer / Credit Card / Cash (Only at Front Desk)
In case of bank deposit or bank transfer, it is mandatory that our guest notify their payment with our reservations department at least 8 days before the reservation date, this notification must be sent by email including a copy of the bank transfer or deposit. For your reservation to be validated, our guest must receive an email from OCTAVIA CASA confirming it. We recommend that anyone interested in making a reservation, carefully read our Cancellation Policy.

CANCELLATION POLICY
If you need to cancel, depending to the selected rate during the booking process, a penalty fee will apply according to the conditions indicated in the reservation policy.
Otherwise stated, the client will have to pay 50% of the total price in advance at the time of booking and the remaining amount during the 14 days before the arrival date.
After this process, one of our representatives will contact you by phone or email to confirm that this transaction has been completed. We can only guarantee reservations where charges have been completed.
We recommend that anyone interested in making a reservation carefully read our Cancellation Policy.
Cancellations made before 15 days of the arrival date, 50% of the total stay will be charged. With less than 14 days, 100% will be charged.
· Special rates and non-refundable offers will be charged 100% at the time of booking and no refunds can be made.