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Disclaimer on
Third-Party
Services

At Octavia Casa, our top priority is ensuring that every aspect of your stay is exceptional. To enhance your experience, we collaborate with carefully selected third-party service providers who offer a variety of services, including but not limited to transportation, guided tours, spa treatments, and dining reservations. While we strive to work with the best providers, it is important to note that these services are independent of Octavia Casa, and therefore, certain factors may be beyond our direct control.

1. Quality and Reliability of Third-Party Services: We take great care in sourcing and recommending third-party services that meet our high standards. However, as these services are not operated by Octavia Casa, we cannot guarantee their availability, performance, or quality. Any concerns or issues related to the third-party service should be directed to the provider, as they are responsible for delivering the service.

2. Payment and Booking Procedures: For all third-party services, payment should be made directly to the service provider. This ensures that you are charged the correct amount without any additional fees. In the event that you are unable to make a direct payment, we are happy to assist in facilitating the booking. However, please note that in such cases, we will need to apply a service fee and applicable taxes on top of the third-party service cost. This is to cover the administrative efforts and ensure compliance with local tax regulations.

3. Responsibility and Liability: Octavia Casa serves as an intermediary when arranging third-party services, and while we endeavor to provide accurate information and make seamless arrangements, we cannot be held responsible for any discrepancies, delays, cancellations, or other issues that may arise from the third-party provider's actions. By opting to use third-party services, guests acknowledge that Octavia Casa is not liable for any damages, losses, or inconveniences resulting from the use of such services.

4. Cancellation and Modifications: Each third-party service provider has its own cancellation and modification policies. We advise guests to familiarize themselves with these policies before confirming a booking. Octavia Casa cannot intervene or negotiate terms on behalf of the guest with the service provider. Any cancellations or modifications must be communicated directly with the third-party provider.

5. Assistance and Support: Our team is always available to offer support and facilitate the coordination of third-party services to the best of our ability. Should you require assistance with booking or managing a third-party service, we are here to help. However, please understand that any adjustments, refunds, or disputes related to the service are subject to the provider's terms and conditions.

6. Acceptance of Terms: By choosing to book and use third-party services through Octavia Casa, guests acknowledge and accept the terms outlined in this disclaimer. We encourage guests to communicate any special requests or concerns in advance to ensure a smooth and enjoyable experience.

At Octavia Casa, we are committed to providing exceptional hospitality and ensuring your stay is memorable. If you have any questions or require further clarification regarding third-party services, please do not hesitate to contact our team.