Reservation
and cancellation
policy

RESERVATION POLICY

All our rates, promotions, and discounts are subject to change without prior notice. It is important that any potential guest interested in booking with OCTAVIA CASA contact one of our agents by phone or email at host@octaviacasa.mx to receive information about room types, rates, monthly promotions, or discounts (if applicable). Our agents can also provide instructions on payment methods and how to make them effective and can send details by email upon request.

All our rooms are subject to availability unless the guest has guaranteed their reservation with a deposit, bank transfer, or credit card. If this prerequisite is not met, the rooms will remain available to other potential guests, and rates may change without notice. By making a reservation with us, you implicitly agree to abide by the house rules, which must be respected at all times. If you need a detailed copy of the house rules, you can request it from our staff.

We require a valid method of payment to guarantee a reservation. Payment options are exclusively the ones listed below: Bank Deposit / Bank Transfer / Credit Card. In the case of a bank deposit or bank transfer, the room will be held for up to 3 nights. The reservation will be confirmed once we have received the deposit, and the payment has been processed. It is mandatory that our guests notify our reservations department of their payment by email, including a copy of the bank transfer or deposit.

For your reservation to be validated, our guest must receive a confirmation email from OCTAVIA CASA. We recommend that anyone interested in making a reservation carefully read our Cancellation Policy.

CANCELLATION POLICY

We recommend that anyone interested in making a reservation carefully read our Cancellation Policy. Should you need to cancel, a penalty fee will apply depending on the selected rate during the booking process, as outlined in the reservation policy.

PAYMENT POLICY:

- Once availability is confirmed and payment is received, an automatic confirmation will be sent via email to the guests.
- Payment can be made via the website, third-party booking engines, or email correspondence.

RESERVATIONS THROUGH THIRD-PARTY BOOKING ENGINES (OTAs):

- Reservations made through third-party booking engines (such as Booking.com, Expedia, etc.) are subject to their own policies regarding modifications or cancellations. We advise guests to handle any such changes directly through the platform where the reservation was made.
- Please note that these booking services operate independently from Octavia Casa, and any reservations or modifications must be handled directly via their respective websites or customer support channels.

GUARANTEE OF RESERVATION:

- Reservations are only guaranteed once payment has been completed.

CANCELLATION REFUNDS:

- Reservations are 100% refundable if you notify us via email at host@octaviacasa.mx more than 14 days prior to your check-in date. The email must be sent from the guest who made the reservation.
- For cancellations made between 5 and 14 days before check-in, a 50% cancellation penalty will apply without exceptions.
- Cancellations made less than 5 days before check-in or no-shows will be charged 100% of the booking amount without exceptions.
- An 8% credit card fee will be applied to all cancellations.

SPECIAL RATES & NON-REFUNDABLE OFFERS:

- Special rates, house buy-outs, and other special reservations may be subject to their own specific cancellation policies. For more details, please contact us directly at host@octaviacasa.mx.
- Non-refundable offers will be charged 100% at the time of booking, with no refunds available.

COMMUNICATION:

- Please ensure that you provide accurate contact information when making a reservation to facilitate timely and accurate communication regarding cancellations or modifications.