Reservation
and cancellation
policy

RESERVATION POLICY

All our rates, promotions, and discounts are subject to change without prior notice. It is important that any potential guest interested in booking with OCTAVIA CASA contact one of our agents by phone or email at host@octaviacasa.mx to receive information about room types, rates, monthly promotions, or discounts (if applicable). Our agents can also provide instructions on payment methods and how to make them effective, and can send details by email upon request.

All our rooms are subject to availability unless the guest has guaranteed their reservation with a deposit, bank transfer, or credit card. If this prerequisite is not met, the rooms will remain available to other potential guests, and rates may change without notice. By making a reservation with us, you implicitly agree to abide by the house rules, which must be respected at all times. If you need a detailed copy of the house rules, you can request it from our staff.

We require a valid method of payment to guarantee a reservation. Payment options are exclusively the ones listed below: Bank Deposit / Bank Transfer / Credit Card. In the case of a bank deposit or bank transfer, the room will be held for up to 3 nights. The reservation will be confirmed once we have received the deposit, and the payment has been processed. It is mandatory that our guests notify our reservations department of their payment by email, including a copy of the bank transfer or deposit.

For your reservation to be validated, our guest must receive a confirmation email from OCTAVIA CASA. We recommend that anyone interested in making a reservation carefully read our Cancellation Policy.

CANCELLATION POLICY

Cancellations made through OTA (Online Travel Agencies) must be processed directly through the respective platform. For reservations made via our website, cancellations must be submitted directly via email to host@octaviacasa.mx.

-Cancellations made 14 days or more in advance: 100% refund (minus an 8% credit card fee).

-Cancellations made between 14 and 5 days before arrival: 50% refund (minus an 8% credit card fee).

-Cancellations made less than 5 days before arrival, including no-shows: 100% of the booking amount will be charged (no refund).

Please note that special rates, house buy-outs, group rates, non-refundable rates, and travel agent rates may have specific cancellation policies. For more information on these policies, please contact us via email.

An 8% credit card fee will apply to all cancellations.

We recommend that anyone interested in making a reservation carefully read our Cancellation Policy to fully understand the terms and conditions.