CONDESA CP 06140
MEXICO CITY
About
Octavia Casa originates from OCTAVIA, a Mexican clothing brand created for the contemporary woman who leads a simple and modern lifestyle. These values and ideals are transferred to a unique accommodation offer in one of the most emblematic areas of Mexico City; La Condesa. In this area the cultural, gastronomic and social scene is in constant evolution.
As featured in:
A project designed under the creative leadership of the Architect Pablo Pérez Palacios and the PPPA firm, the Octavia Casa space serves as an exclusive tourist refuge with a minimalist atmosphere that showcases the natural, simple, clean, honest and fresh way of life. Inside the house a simple, clean, honest and Mexican world was created, in which the synergy between design, architecture and the local area is reflected in every corner. With decorative detailing from national brands such as Onora, Encrudo, Ente and the latest line in Octavia's homeware collection, every corner of the house transports guests to the brand´s root core of contemporary Mexican culture.
Surrounded by national folklore, the streets full of life and the typical essence that the city offers, the Octavia Casa space offers a unique experience of luxury and simplicity.
7 Rooms
Octavia Casa has 7 rooms. Two studios, a large apartment-style room and 4 hotel-type rooms. All have king size beds, sheets of the highest quality from the new Octavia Casa home line in a cotton satin, double down duvet, which makes for an unforgettable experience. Our staff is available to make a comfortable and unique stay. Stay with us in Condesa, where design and comfort merge in the most unexpected ways.
Contact
TEL. (+52) 5518-5755-73
or email us at:
admin@octaviacasa.mx
contact@octaviacasa.mx
host@octaviacasa.mx
CUSTOMER SERVICE
Support: 8:00 – 22:30 hrs
*Petitions after 22:30 hrs, will be
attended via email.
Stay with us
FAQ’S
Check in time is after 2:00 pm and check out time is 12:00 pm. If your flight arrives very early in the morning of if your flight is depart late at night, we can offer you (based upon availability) a 50% off rate on the morning you arrive (check in) or on the night you have your check out.
ELECTRIC ADAPTOR
The electricity supply here is 115V 60Hz, the same as the US and Canada with the same wall plug type.
COMMUNICATION
We recommend calling your cell phone carrier and getting an international plan prior to your arrival, or be sure to turn off cellular & data roaming and push notifications to avoid charges.
BOOKING AND CANCELLATION
To make a change on your reservation please go through the booking agent or website that you made the initial reservation to request changes. If you need to cancel, depending to the selected rate during the booking process, a penalty fee will apply according to the conditions indicated in the reservation policy. Any cancellation must be requested to admin@octaviacasa.mx , otherwise it will be invalid. A credit card fee of 8% will be retained from any refund. Group reservations booking two or three suites are non-refundable otherwise stated.
TRANSPORTATION
OCTAVIA CASA is located in the Condesa neighborhood in Mexico City. It is approximately 45 min away from the Benito Juarez International Airport of Mexico City and we can offer reliable airport pickup for an extra cost and upon availability. Please contact admin@octaviacasa.mx in case you want to hire this service. We can also recommend the following car services for your transfer from the airport to our place: UBER / CABIFY / DIDI
PAYMENT
At the hotel we accept all major credit cards. We do not accept checks. We are a cash-free hotel. It will not be possible to pay in cash at check-out. The approved payment methods will be credit or debit cards or charged to your hotel room balance. Accepted credit cards include: Visa, Mastercard and American Express. If you have any questions about your bill you can call OCTAVIA CASA general line at (+52) 5518-5755-73 or email us at admin@octaviacasa.mx
CHECK-IN
We do require presentation of a valid government-issued identification at the time of check- in that will be scanned for our records.
DEPOSIT FEE
By completing a booking request, you certify that you are the cardholder and authorize us to charge your credit card automatically with the amount due at that time. These charges will be released from your account within 5 days after check out. All non-refundable rates will be collected in full upon booking.
SECURITY
Only authorized people have access to the hotel. To ensure total security for our guests, we use an electronic code at the main entrance, and our staff stays 24/7 at the hotel for your service. We are a cash-free venue and we do not have a currency exchange service.
CHILDREN AND PETS
Unfortunately, due to our small size and intimate atmosphere, we only allow children ages 12 and older in the hotel. We love pets, but they must stay at home.
SMOKING
We do not allow smoking on hotel premises, however, we do have a designated smoking area.
SPA
OCTAVIA CASA does not have a spa however, we can offer you in room massages services by request with our friends at SCAPE or HAUSPA at an extra cost.
OTHER
We do not have a pool, business center or onsite parking at the hotel. Thank you for your understanding.
Reservation
and cancellation
policy
RESERVATION POLICY
All our rates, promotions and discounts are subject to change without prior notice, it is important that any potential guest interested in booking with OCTAVIA CASA contact one of our agents by phone, email host@octaviacasa.mx or our contact e-mail to receive information about room types, rates, monthly promotions or discounts (only if applicable). Also to receive instructions on payment methods and how to make it effective. Our representatives can also send the details by email if requested. All our rooms are subject to availability unless our guest has guaranteed their reservation with a deposit, bank transfer or by credit card, unless this prerequisite is met, the rooms will be available to other potential guests and rates will be subject to changes without notice. By making a reservation with us you implicitly abide to the house rules and must be respected at all times. If you need a detailed copy of this document you can request it with our staff.
We require a valid method of payment to guarantee reservation, payment options are exclusively the ones listed below:
Bank Deposit / Bank Transfer / Credit Card / Cash (Only at Front Desk)
In case of bank deposit or bank transfer, it is mandatory that our guest notify their payment with our reservations department at least 8 days before the reservation date, this notification must be sent by email including a copy of the bank transfer or deposit. For your reservation to be validated, our guest must receive an email from OCTAVIA CASA confirming it.
We recommend that anyone interested in making a reservation, carefully read our Cancellation Policy.
CANCELLATION POLICY
If you need to cancel, depending to the selected rate during the booking process, a penalty fee will apply according to the conditions indicated in the reservation policy.
Otherwise stated, the client will have to pay 50% of the total price in advance at the time of booking and the remaining amount during the 14 days before the arrival date.
After this process, one of our representatives will contact you by phone or email to confirm that this transaction has been completed. We can only guarantee reservations where charges have been completed.
We recommend that anyone interested in making a reservation carefully read our Cancellation Policy.
Cancellations made before 15 days of the arrival date, 50% of the total stay will be charged. With less than 14 days, 100% will be charged.
· Special rates and non-refundable offers will be charged 100% at the time of booking and no refunds can be made.